To know more about any Product or Service of MTS you can contact Customer Care Number Anytime. We are providing here all details of Customer Care services, related documentations and Email ID. For any assistance or clarifications, or complaints please contact to numbers given below.
Click Here For State Wise List of Customer Care Numbers
Toll Free Number
155 (From Any State)
You can dial this number from any state. this is toll free number for MTS users. For Complaints you can dial 198.
Andhra Pradesh
9133-955-955
Sistema Shyam TeleServices Limited
Laxmi Cyber City, 2nd Floor
Block C , Survey No : 10, Kondapur
Hyderabad – 500 084
Bihar and Jharkhand
9135-955-955
Sistema Shyam TeleServices Limited
5th, 6th & 7th Floor, Abdul Hai Commercial Complex,
Exhibition Road,
Patna-800001, Bihar
Phone: 0612-6500-170
Delhi
Customer Care 9136-955-955
customercare.del@mtsindia.in
Sistema Shyam TeleServices Limited
A-194, Phase – I,
Okhla Industrial Area,
New Delhi – 110020
Gujarat
9137-955-955
email at customercare.guj@mtsindia.in
Address-
3rd Floor, Block 'C' Office No. 2,
The Acropolis Mall,
Thaltej Cross Road,
S.G. Highway,
Ahmedabad – 380054
Haryana
9138-955-955
email customercare.hr@mtsindia.in
Contact Address:
A-194, Phase – I,
Okhla Industrial Area,
New Delhi – 110020
Karnataka
MTS Customer Care 9141-955-955
email customercare.kk@mtsindia.in
Address:
Salarpuria Touchstone, No.15/1A
Ground Floor, Kadubeesanahalli
Bellandur, Bangalore – 560087, Karnataka
Kerala
MTS Customer Care Kerala 9142-955-955
Mail at customercare.kl@mtsindia.in
Address:
"Ventura", 3rd & 4th Floor,
NH-47 Bypass, Anchumana,
Cochin – Kerala 682024
Kolkata
MTS Customer Care Kolkata 9153-955-955
9153-155-155
email at customercare.wb@mtsindia.in
Address:
PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata – 700091
Maharashtra
9145-955-955
9145-155-155
customercare.mah@mtsindia.in
Address:-
S-4 Cybercity Tower, Level-3,
Magarpatta City,
Hadapsar, Pune,
Maharashtra – 411028
MTS Customer Care No. 9144-955-955
MTS Complaint Helpline : 198 and DNIS 9144-198-198
Mumbai
MTS Customer Care No. 9146-955-955
customercare.mum@mtsindia.in
Address:
2nd floor Leela business park
office 202- B Sakinaka,
Andheri- Kurla Road,
Andheri (E) Mumbai – 400 059
Rajasthan
9667-955-955
email at customercare.rj@mtsindia.in
Address:
Sistema Shyam TeleServices Limited
Sistema Shyam TeleServices Limited,
3, MTS Tower, Amrapali Circle, Vaishali Nagar,
Jaipur, Rajasthan – 302021
Tamilnadu
9150-955-955
customercare.tn@mtsindia.in
Address:
Lords, Block II, 4th Floor, Plot No 1 & 2,
Developed Plot, Industrial Estate,
Ekkaduthangal, Chennai – 600032
Tamil Nadu
Uttar Pradesh
9151-955-955 for Uttar Pradesh East and 9152-955-955 for Uttar Pradesh West
dial 9151-155-155 for Uttar Pradesh East
9152-155-155 for Uttar Pradesh West
customercare.upe@mtsindia.in for Uttar Pradesh East
customercare.upw@mtsindia.in for Uttar Pradesh West
Office Address:
Uttar Pradesh (E)
Sistema Shyam TeleServices Limited
Plot No CP-6/101 Faizabad Road, Opp HAL,
Indira Nagar, Lucknow -226016
Office Address:
Uttar Pradesh (W)
Sistema Shyam TeleServices Limited
121 Mangal Pandey Nagar ,
Opposite Central Excise Office,
Near CCS University, Meerut – 250005
West Bengal
9153-955-955
9153-155-155
customercare.wb@mtsindia.in
Office Address:
Sistema Shyam TeleServices Limited
PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata – 700091
The above given MTS Customer care numbers are toll free for MTS Users.
need the full plan details
Do n’t go for MTS data card.Speed is just like mobile GPRS.no customer support.
same here friend……..im fully agree to parveen….
mere to page bhi nahin open ho rahe hain……..world ki sabse third class speed & service hai mts walon ki….
Hi,
The customer services of AP is so pathetic. I have spoken atleast 10times and mailed to Customer Care but was of no use. They are actually selling a package saying worth 5GB is free for a month but making a balance as “0″ when i haven’t even used 1/2 GB.
They are fooling around….
I suggest dont go for the services of broadband….
the most pathetic service……even the customer care….! they dont even know how to speak to the customers,,,,,for instance i called up to inquire abt the plan and to get a new connection…..i was also inquiring about the nearest outlet to my area in Bangalore 08,,,,,the advisor kept me on hold for 1 min saying that he will check the details……came back saying that there are three outlets one in Banaswathi and when i asked about the other 2,,,,,,,he kept on hold without informing me for 7:45 secs….and cut me off……….!…..! REALLY IS THIS THE SERVICE MTS providing to its customer????????this is just bullshit….!
true……its the worst company…..never go for MTS
ok
Plan details that have shown in the sites are very old r jst say “liers” it shows real mblaze .
I am really very suprised the way a customer is treated . I just wanted a new connection but I guess MTS brand does not need customers because its almost 3 days my connection is not yet started. I can understand about the sales person but even the superior are irresponsible I have sent an e-mail to Mr. Gaurav ( Pune camp branch ) doesnot seem to be intreseted to respond my e-mail. I will write this to consumer forum as well.
yes buddy even i m going thru same pain…..i have even written a mail to the nodal officer of kolkata and they r taking this as a joke……MTS is not a professional company……i m sure it wont last long enough.
My device is having very slow speed, both while browsing and downloading.i am unsatisfied with your service.
Suggest me something to increase the speed.
please do contact me through E-mail
My mts is also very slow . my mts number is 8432934862. i think mobile will provide fast speed than the MTS.
i want sales executive cellno so plse provide cell on my mail
so iwant disscuss to NEW BROADBAND PLAN FOR NEW HIGH SPEED INTERNET
Please dont think about MBlaze as it is giving very low speed, somethinglike as old dial up connection, and also no customer care support. Last three day at evening their server was down ,so its not a trustful connection at all.
i wany wireless broadband connection kindly provide details..
add- gagilapur ,medak road, dundigal , hyd 500043.
i want new connection,
add- gagilapur, medak road, dundigal, hyd 500053
I want to have broadband internet from you guys.
But wondering if you have coverage in Thaltej area of Ahmedabad, Gujarat.
Appreciate quick response.
i bought a MTS data card last week.But since last two days the download speed is below 20 kbps.I tried the customer care nuber.But noone is receiving my call.I don’t expect such type of cusomer support.I think i did a big mistake by purchasing this MTS data card.
Not able to get balance immediately like previous.. what could be the problem> ?
I have got My first MBLAZE Bill for my Postpaid connection, where should I pay the Bill. The MTS Office in our city is 20 Kms. from my home, Is it possible to pay my bill online? Pls. Help Me..
This fraudesters will deduct the money from your account, if you have given it for address proff.
There service is pathetic. Just disconnect it before its too late.
my self sandesh dighe resident at vikhroli (E.), mumbai. I have a laptop with i have received MTS sim card and registration form. please let me know where i can submit my form and which documents you required for the same.
my mts usb modam not working i will recharge rs 298 but not bage not open mts no 9150956922 pls correct problem
need a broad band connection
just go for mts mblaze.i am also a user of mts mblaze since 1yr.
I want to buy MTS pre-paid wireless connection.
Pls call me at +91-9163858373
frrom rampurhat in west bengal i want to choose tariff plan unlimited 999 for one month and 20gb for 365 days.but i can not understand what type of speed u wiil provide.so plz u give details and when broandband service will work in my town properly
i just want that company should have to low the prices of recharge packs of M-Blaze because in markets there are many other companies available that have loo price….plzzzzz
I have been using MTS since 5days now and its going not well, i have also used tata and reliance in the past , However I feel MTS is the bakwas.
vineet kumar
+ 91 92334 86881
very bad customer support do not purchase it……
i got Mts blaze a week back . It is the most useless connection i have ever tried . The surfing speed is something like 33kbps … no, you are not reading it wrong 33, ….. 33!!! ….. Even the old dial up connections in the 90s were not this pathetic… i have just wasted my money and would suggest everyone – don’t buy it
Hey,contact me,I can provide u the details about mts….
Hi Geeta,
Iam on a same page. I feel i have wasted my money and feeling cheated. They are not at all bothered about the customers. Please share your experience with the other friends,colleagues,neighbours so that they dont waste money on this.
MTS DONT WANT THE CUSTOMER SATISFACTION SO BEHAVING IN THIS WAY. MTS IF YOU CONTINUE THIS YOU WILL LOOSE THOUSANDS OF CUSTOMERS…IAM SURE ABOUT IT.
how i will know? how much used mb in mts card card?
You can check your MBlaze Data Usage Anytime. Go to Settings and click on check my balance.
no network on here
please send me the information to borband internet
mai pichlay 15 din say unlimited 999 plan ka recharge karwa kay 3.1mbps speed kay data card say abhi tak ek bhi bar 3.1mbps speed nahi lay paya hu jabki 1 kbps downloding kitnee hi bar dekh chika hu , adhik say ahik kewal 700-800 kbps speed wo bhi 5-7% miltee hai speed very low
i am new user of mts and i want to know my balance i.e. how much free data surfing is left in my account and what is the useage of data from my account at every time when i surf my mts no.9146220246
if possible than give details on my mobile no.8097547628
……………………….please do the need full thank you
i never satisfied with mts provider and customercare. customercare never pick up my phone while im facing to problam…..
speed of mts is very poor
today, 9/9/11 I recharged with Rs 198 and I got message of getting 400 MB but when I checked my balance it is showing 250 MB
I had buy MTS broadband 20 days back……and amazed with the pethatic services that they providing to their customer’s. Personelly advice u guys don’t ever go for Mts data card..it has very poor speed as well as bad customer care services…………….
maine nya mts data card purchase kiya and 5gb main 3.1 mbps ki speed wala plan liya but abhi 1.31gb hi use hua hai
very surprise to see ki downloading speed max. 25 kbps and min 2 kbps
kya baat hai yehi hai kya 3.1 mbps speed
aur ye aaj ki baat nhi hai pehle din se hi ye aise ghi-ghis k chel rha hai, mer mer k
mere saare friend gali dete hai ki ”MTS” sebse bekar hai na hi speed na hi services
My device no is. 9150083652. i had recharged with rs.595 .. in that scheme v can access 10gb but its night plan .. before three days i recharged but yesterday night it ll shows 0Mb nu.. how is it possible to access 10gb within 3 days(night alone).. i want to know the reason for this .. plz mail me to kanmani7@gmail.com..
Hi,
Somewhat similar case with me also. The balance will show up as 0. They say it is a technical problem but they dont resolve it and do not respond.
I feel its their inauthenticity,loss of integrity.
Never ever go in for mts internet connection . at first i receiving good speed for week & then only 20 -150 kpbs .
i have made a recharge but no speed change . complaint lodged . they just keeping putting forward the date in solving the speed issue.
pls. do not go in for mts connection at all. trust me
i will now go in 3g services of vodafone.
by 4 days internet connection
K.Parthasarathi, 9246392570,
My M T S broadband no 9133990369, your service is Very Worst in Tirupati, i have so many time call to your agency but no reply. Your servicer is told that rectify the problem but he is not respond and phone also not lifted.
Note: once again repeat your service is Very Worst
MTS
Bad Customer Care
Also Bad Belgaum Retailer (of Congress Road Tilakwadi Belgaum)
12.45 pm purchasing Data card
06.15 pm Still not activated (First Day problem of customer care)
All documents are provided same time.
and said that within 2 hr card will be activate
and customer care said that within 4 hr card will be activate
still not working the card
main thing is not picking our call..
This is MTS
You this huge Bad Service?
C. Lokanadham, MTS No. 9133965478, Mobile no. 9246999083
Advise to All
I got Mts blaze . It is the most useless connection in Tirupati and customercare never pick up my phone while im facing the several problems for example speed problem and Net connecting problem thse two problesm are faced so many customers. in Tirupati
very bad customer support do not purchase it……
I have used M Blaze while in India for about 3 months, mostly in Karnataka and it worked well, speed was as good or better than with the reliance wireless modem, i had to be in constant touch with a hospital in the USA using magicjack, which required internet connection and it went well for me. I did not require any customer service while in India
I bought MTS Data Card ,Its been all most a month tried calling dealers ,customer care no reply at all .Infact there is No network and they just fool people saying MTS is a Number One service in Karnataka ,All Nonsence.Never Never Buy MTS or Any Service of them.Very Bad Service ever Seen.
If u wana good service for MTS DATA CARD (MTS Mblaze) in Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, Gurgaon @ 9990617450, 9136422500
Prepaid Plans -
* 1300 Rs – 5 GB for One month with device
* 1600 Rs – Unlimited for One month with device
* 2000 Rs – 5 GB each for 1st Three months with device
Features -
* Plug & Play enabled
* Speed upto 3.1 Mbps
* Fastest uploads at a speed to upto 1.8 Mbps
* Micro SD card slot for data storage
* Stylish swivel modem for flexible usage
Mobiles are not only better………………..THE BEST
when compared to MTS
my first month with MTS was fine. at the end of the first month i kept getting msgs for recharge. I kept phoning them. They kept promising their man would visit me. For whole month the empty promise kept going. They dont mind licking their spit, eating their words.
Now with the help of someone i took plan for six months for Rs.3990/-. After three days it is yet to start working. After paying 4K i still dont have an internet connection.
My next move should be an FIR in the local police station
Signal is full. But it comes page cannot be displayed. If u call customercare person they will simply telling dates that our engineer will solve this problem within 1 day. This complain I have given 3 weeks back but till now no response from them. If call them they will tell “Sir we already sent our engineer for some reason they got struck. They will say like that. My suggestion is dont buy this mts connection only. Totally ” BAakwas” fully .
Dear sir,
What sort of service you provide to the customer , during the sale of Mblaze your executive gives lots of committements and as days goes by you start showing true colours. Intially i had been told that the dongle cost rs 999/- and an additional amount of 1500/- will support me with 12 GB usage for three months @ 500/- per month, there after i will be in the plan of 650/- with 5 GB for downloads. Without my concern or permission they have changed my plan. This is really shocking what you do talk is not felt in later days. again i had been called from your office for a payment of Rs 250/- to be made, i readily did the payment of rs 250/- through Sistema Shyam Teleservices Ltd on 11/10/20011, i possess the receipt for the payment made. Now to my shocking the MBlaze is not working , i am not able to get your customercare for query to know the reason for the dongle not responding.
I am fed up with your mode of support and service . I would like to cancel the connection and get out of your service at the earliest.
Sorry that i had taken your connection in the pretex that i will receive good service , but it is vice versa.
Thanking you,
Suresh anand
9995893513
don’t purchase mts mblaze. it only one waste netsetter. they is no customer support all the time speed is completely in 100 kbps
i want full plan detailsssssssssssssssss can u mail me
MTS is no. fraud service provider in India, reason there is no speed what they are promising and no customer support, generating fraud bills, my sincere advise to internet user PLEASE DONT BUY MTS DATA CARD.
dont buy mts broad band i bought it for 2 month got good speed and after it i did not got speed more then 0.25mbps and no one listen to your complaint only what u get is new complaint no.
dear sir/mam,
my ph no :- 8433525393 ………complaint about speed
previously the speed was very well .as good as 1 mbps ……….. but this speed was only for duration of first week after the recharge …….
and now i am not getting eve 20 kbps …………
what should i do ???? .should i throw this mts data card or you will be accepting my complaint and taking the action on it as soon as possible …………
may of your customers having the same issue ………………
if the service provider provides good service then ultimately there will be a good feedback from your customers …….. and the result will be, u will get more customers …………
IF U DONT WANT MORE CUSTOMERS THEN PLZ CONTINUE WITH WHAT YOU ARE DOING TILL NOW ………….
THERE ARE MANY SERVICE PROVIDERS WHO CAN PROVIDE MUCH MUCH BETTER SERVICE THEN WHAT YOU ARE PROVIDING TO YOUR CUSTOMER ……….
thinking you
DATED :-21 NOV, 2011
Dear Sir / Madam,
Please refer to my complain No C11-55284029.
My family and myself are furious while starting internet from MTS @ 9: PM and in morning @ 8: AM.
Even I have call to my dealer but no favourable responce getting from their end.
My MTS connection number is 9145992699.
We request you to kindly look at this matter seriously.
Please stop services of 9145048141 as it is damaged and please let me know the procedure for issuing the New device , i have already mailed you at customercare.mah@mtsindia.in. Hope you will take it on priority
Mujhe toh dhoka diya mts ne,
kaha k hum aap ko 300 rs k manthly rental me unlimited inter net denge usme hoga k 500 mb tak 3.1 mbps speed or after 500 mb 120 kbps speed rahenge no any charges. jub main out let per gaya toh pata chala aisa koye pospaid me plan hi nahi hai,
faltu makkar jhoti kampany hai……………..froud hua mere sath cheet
hello sir,
This is my mts broad band number 9141972139.i reachegre this month 999rs .for starting i was normal speed but from 3days it’s speed is only 15kbps.what is this nonsense.my normal airtel 2G sim also giving 25kbps.If This will be not correct in 2days i wll take the reliance or any other.
my broadband is not work properly 22.12.2011 please help me
Mob No. : 9811603716 D S Aswal,
O/o Garrison Engineer New Delhi,
Rao Tula Ram Marg,
Delhi Cantt-10
ZTE Corporation Millennium Business Park,
A/8 Sector-1,
2nd Floor, A-Wing, Mahape,
Navi Mumbai-400710
NON WORKING OF MTS MOBILE
BROADBAND USB MODEM
1. This is with reference to MTS Mobile Boardband USB Modem which I had purchased from M/s. Santoshi Telecom, BF-1, Janak Puri, Jail Road, New Delhi (E-mail : santoshi.telecom@yahoo.in) on 05.09.2011 under their bill No. 989 & MDN No. 9136090746. This modem worked only for 25 days after that this is not working, I approach Santoshi Telecom and they had asked me to contact to your service center ie. at M/s. Redington India Limited, UG-70, Jaina Tower-1, Near Satyam district Center, Janakpuri.
2. I approach there and they had kept my modem bearing Model No. AC2766, given me a slip bearing WO No. NKP/ZM/11/00707 dt. 22.10.2011 and after keeping it for one month they had returned me another modem bearing Model No. AC2746 which was also not working. One 26.11.2011 your service center people ask me to contact your technical department on your telephone number 9136955955. Since, then I had registered under mentioned complaints and till date my modem is not working :-
Ser No. Date Remarks/comments by tele-caller Status
(a) 26.11.11 : Around 5.00 PM I had registered my complaint and your tele-caller said your problem will be sort out by 8 working hours. Not working
(b) 27.11.11 : Around 8.00 PM again when I contacted to your tele-caller he had given me a complaint number ie. NOV10201 and assured me that your problem will be sort out in another 8 working hours. Not working
(c) 30.11.11 : One tele-caller called me on my moble number ie. 9811603716 and that modem from your side is working. I told him that I had tried it three to four PC/laptop and this not working on any of them. He said look this matter again will intimate me the status after some time. Not working
(d) 01.12.11 : I again contacted to tele-caller and intimated the whole thing. He said contact to the shop from where I had purchased this modem.
(e) 03.12.11 : I contact M/s. Santoshi Telecom and they said you go to your service center at Janakpuri.
3. You, can see from the above that, how much frustrated I am, and now I had no other option except to consumer court for complaining about your modem/services, because I am paying to your product for a particular service, which I am not getting.
(D S Aswal)
Complain Reference Number : C1158277095
MTS Datacard number : 9146226314
I recharged my card last night (26 Dec 2011) at 19:34:30 hours for Rs 999. I am using this card since last 4+ months and every time when my uses limit is over 10 GB and after that my connection gets slow, I simply recharge it again.
I made a call to the customer care number where my call was received by Preeti Kanaujia who told her designation is ‘Agent’ . When i told her about my problem, initially she told me that I am not getting the speed as my previous balance is still valid and I wont get the speed till that balance is over. When I told her that there is no such thing in prepaid card she refused to accept it and then I asked her to transfer the call to her senior. She put me on hold for 2 times and both the times it was for about 10 minutes. Finally she transfared my call to Anand Diwedi who is the supervisor and when I told him about all this and what all Preeti told me about the plans, he accepted the mistake that the lady is not aware of the plans and its a mistake and it will be resolved soon and when I asked for the reference number for this complain he said that he is transfering the call back to Preeti again, I requested him that please make me wait for 10 – 10 minutes as I am on a STD call and just because you people are not update and aware I am wasting my time as well as my money for using your service for which I am paying for. Anyways he transfered the call and again I have to wait for 10 minutes, then first when I asked her name and designation she refused to give it to me, and did not even appologised for the wrong information she was providing to me and told me that my complain is registered and it will be resolved in 10 days.
I explained that I am here at my home for some work and i may have to leave tomorrow so what I will do with those 10 days, she transfered my call to some other guy Kunal Sharma who is the Floor manager and again I have to wait for 10 minutes till my call was trasfered and he told me that this is the technical support team and they cant do it anything there so they are forwarding my complain to some other department .
I mean what the fuck is this man ?? First of all I am paying for a service which I am taking for you and for that also I am not getting the service which I am supposed to have. Just because of you people I am wasting more money on my phone calls in compared to the amount i am spending on the internet plan.
Please @ seniors out there at MTS update your employees and atleast make sure that they are updated with the correct information and not to provide wrong information to the customers. I am paying for the service and being a customer I have the rights to know whats going on.
This is the worst type of technical support I have ever seen.
Guys who ever r thinking to buy any MTS plan, please DO NOT take it.
Gaurav Singh
u r cheating tat mts n/w connection can also available even in villages
i purchase mts data card.after 25 day device was technically faulted.on 14 oct device was submitted to service centre. after one week new device given to me but when i checked it it was not also not working.again i have submitted it to service centre.
this is very painfull to me.
data card no.8459959832
old esn no.DD1E9C42
new esn no.DD54F9C9.
I have recharged 299/-on 12 dec.2011
kindly expend my validity because i could not use my data card for a moment yet.
thanks
navneet kaushik
9136790027,8447877303
I took MTS wireless broadband connection last month. According to my tariff i.e., @798 they will provide me 6 GB download @3 Mbps and rest @1x speed. But after 1 or 2 GB usages it is converted into normal dial up connection speed i.e., near about 10 to 20 Kbps speed. What kind of non sense is this? Even customer care stupids are also fake. Everyday they are giving me robotic response.
So please be careful this fake provider before buying any kind services from these
idiots.
Pls start recharge from Rs.198 for datacard
i want broad band conection for office purposes please send the detail at above mentioned e-mail id
ramesh misra
mts coverage is very slow downloading speed is upto 12kbps only its toooooooooooo slow
—–Original Message—–
From: addicted2anthony@gmail.com
Date: Thu, 12 Jan 2012 02:27:11
To: ; ;
Reply-To: addicted2anthony@gmail.com
Subject: Poor Service Ref:217593
Hi,
This is with reference to MTS data card #9133062001. I’m writing to you to bring to your notice about the service received on various occasions.
Initially when I called for an issue, and after numerous attempts got to a supervisor Tauseef (Delhi office) who was very rude and not helpful at all. When I wanted to speak to his Supervisor. I was denied, and was told he’s not in the office. And when I requested at least the name of his manager was again denied and was told that they are not authorised to give out the name.
After being on the phone for an hour, and talking to numerous agents who were of no help. I asked them to make a note of my complaint against Tauseef and others. They declined and said that my issue was not worth a complaint and they can’t give me a reference or complaint number.
I just wanted to check my balance and find out how my recharge of 400rs got over in a few hrs and I was put through so much trauma.
And now again today, when I tried connecting to the internet. My services have been barred. I spoke to Ashish on 11th Jan, with complaint #217593 and was assured my services will be activated in 4hrs and I will also get a service call.
I neither got a call nor my services have been activated. When I called again today and spoke to Sandeep, he said that my verification is due. I fully verified my address and still asked to wait for a call, another 24hrs.
Adding to all this I even rcvd an sms saying request #217593 is resolved when it never was.
I’m totally disgusted by the service and need immediate action take and services restored. I work for customer care myself and this is definitely not customer service. It’s a nightmare to call these guys who are in Delhi, who have no idea of what they’re talking.
If this is not sorted asap, I will discontinue my services and go elsewhere. And not to forget the bad name MTS is going to get on twitter n FB.
Hoping for a resolution,
Anthony Francis
Sent from BlackBerry® on Airtel
Date: Thu, 12 Jan 2012 21:11:04
To: MTS CUSTOMER CARE ANDHARAPARDESH; MTS NODAL ANDHRA PRADESH; MTS APPELLATE ANDHRA PRADESH
Reply-To: addicted2anthony@gmail.com
Cc: ;
Subject: Fw: Poor Service Ref:217593
This is ridiculous even after 24hrs, I he neither got a call or an email for the complaint.
What’s the whole point of having nodal and appellate heads when you can’t even address a customers concern. It’s a shame that you guys are still in business.
I hv lost all faith in your service. And I have decided to discontinue my services. I will ensure that everyone I know does not ever do business with you ever.
Anthony Francis
Sent from BlackBerry® on Airtel
Sir I want 5 connections in postpaid MTS M BLAZE. My company is small company recently started. So please provide all connection in pooling one account only. The total gb 12 are 25 any is there i want. Please provide this type.
My no is 9299993924
Hello Sir,
My mts data card no:9153977646
Complaint against: Mts
Complaint Number: c11-54594077 on 7′th dec2011
A promise to give a speed up to 3.1 mbps but the speed I got was hardly around 400 kbps.I know it’s theoretically possible but not practically now. I talked CC about it several times regarding speed related problem and he said I have send the e-mail to technical department,They just told me someone visit my place or someone talked to me and resolve the given issue soon. That did’t happen.
Now tell me what I have to do???
Isn’t a long time given to retrieve the solution??
No need to make a commitment to do which is fake.
–
Regards: Vivek kumar shaw.
Ph no: 9732015557
i want to know where can i do the bill payment on my broadband service in bangalore near to MG road.
Hi Prem Kumar,
Thank you for providing the details. We will ensure that our customer support team will contact you .
VERY BAD SERVICE SPOIL MY LAPTOP ALSO DO NOT USE EVER NEVER SO DONT GO 4 MTS
hai since last 5-month i have using mts data card. earlier data card working properly. but last one month i had a problem of speed. mts card like a cycle. now a days no body using cycle. its correct, in future same like mts goiing to wastage box.
Ragards
Marimuthu
As per our records, the customer service team had contact you and were able to close your concern / requirement. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.
I use Reliance and I wanted to have MTS also. Ineed both After i bought MTS I was told MTS will not work if Reliance is there.So i could not use MTS ever and asked them to disconnect and so far i have never used MTS.
I am surprised that you are charging me inspite of my request for disconnection.
Please resolve.
Second I want to return the unused hardware.
My MTS o: 1493_512837
Account number: 194924
Anirban Gupta
No u people don’t Respond to the Customer Feed back…
i have logged a complaint still i dint get a solution
u guys r really only focused in selling the product not in solving the customer support.
wit out good customer support u cant reach ur target am dame sure in tat.
first u satisfy ur existing customers..
they wil recommend at free of cost about ur product…
I AM A CUSTOMER OF M BLAZE. I PUCHASED ON 20/1/2012,MY SUGGESTION IS MBLAZE SERVICE IS A CHEATING ON SO NOBODY PURCHASE MBLAZE.ITS MAXIMUM SPEED IS 50 TO 125 KBPS MY NUMBER IS9142444624
My MTS phon dose not continuas network. See tha error fs_buffer.c 00413 .
Plese halp me .
sir i have taken mts data cards how can i know bill my connection is post paid provided by company
sir ,idea company provided 2 days plan at 10rupees 100mb.please you provided as similar
Is there any provision to know the data usage for the current month for post paid customers
plz dont buy any mts broadband.. connection,i m really tired…..by using this………….
10 days back I buyed mts data card and I used this just pluged in and setup it.This morning onwords it was displaying like Access was denied because the username and /orpassword was invalid on the domain.
My Card :9133 942 172
Mobile No:8985011200
Please sujest me what should I do to overcome this problem.
I am Shraddha Kerkar, I am from Goa, I Purchase MTS Broadband on 23/2/2012. Service is very poor. I require Toll Free Number or Customer Care of MTS…. Please Help
the MTS care no. is 9146955955
dear sir,
pls tell me how to get mts
MTS MBLAZE DATA CARD
IN PUNE AND PIMPRI CHINCHWAD CALL
ATUL-9145646868
hi friends I’ll request u to all pleas don’t purchase MTS mobile because
because mts service is very bad service ………………
(I HAVE A MTS GOOGLE PULSE MOBILE .I AM USING THAT FROM JUL .BUT FROM THAT TIME I AM FACING HEATING AND HANG PROBLEMS .FROM AUGUST I AM LOGGING MANY COMPLAINTS TO CUSTOMER CARE.LOTS OF CALL MADE BY MY MOBILE(NOT HAVE MTS MOBILE )EVERY TIME CUSTOMER CARE EXECUTIVES STAND ME ON HOLD FOR A LONG TIME. AFTER THAT HE TOLD ME SOMEBODY (MTS ENGINEER) WILL VISIT AT MY HOME AND RESOLVE MY PROBLEM.BUT I STILL WAITING FOR THAT PERSON NOBODY RESPONDING.)
now this i time i facing this
so pleas don’t purchase MTS Brand Mobile
hi i am rahul
I was so disappointed the MTS PULSE Mobile Phone. Since the time I have bought I was facing the battery backup problem. Battery is so terrible it was hardly 2 to 2.30 hours talk time maximum. USB charger won’t work at all it take more then 4 hour to charge from USB, Processor is so low speed. But the sales peoples saying 4 hours talk time totally wrong. Battery backup is not supporting to use handset features in proper manner. I was escalated to the sales manager and Customer Care on time. But the result was very bad experience very worst Customer Care service. MTS sales peoples initially talking with agreement copy will provided to customer by signed both the parties but they don’t give agreement copy. Purchase Invoice of MTS Pulse not provided. Service aspects were not in HTC service Center. Actually I was totally disappointed the MTS HTC pulse Phone. Please anybody having the same problem plz. Call me. My phone is 8122992299. I am hardly trying to come out of the issue. But the MTS is forcing me to use the phone. What to do? How to pay monthly bill without using the phone. At present my phone was MTS HTC Pulse service centre.
Hi Rahul Shukla,
As per our records, the customer service team had contacted you. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India
no proper responce from MTS Customer Care just a cheating Company ….
one customer care person says ” we wil provide compensation”
the other says ” no Compensation”
thn y their is a communication gap between ur customer care ????
Shameless creatures….
Hi Venkat p Subbu iyer,
We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India
MTS MBLAZE DATA CARD
IN PUNE AND PIMPRI CHINCHWAD CALL ATUL-9145646868
i have recharge my mblaze Rs 298 on 13 Apr 2012, but i couldn’t get the bal why?
I keep calling the MTS customer care but no response from them no one picks the call i brought the MTS postpaid connection but no use no speed even the google will not open
very best broadband service
not cating networt properly
not catching the network at my home
I have no network at my home
very very worst broadband service is of MTS..
dont join with MTS….its headache
Hi Rahul Shukla,
Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
Hi Venkat p Subbu iyer,
We regret the inconvenience caused. Please specify your Name and Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
sir i purchased a data card no 8694802516 but not activated .i called to your custemer care they was told address in not approved but i got bill ammount .how is it possible i got datacard from your exucutive and his mobile no is 9060090030 .if i called no responce .please take responsible i want know whether it will activate are not.
Hi Aruna,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
Hi Aruna,
We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India
The sales guy when he gave the connection, he told me that you will have to pay 999/- for device and for first 2 months there would be any usage charge for it.
He also told that first 512 mb in a month would be given at 3 mbps and the rest usage would be at 144 kbps. To be precisely he also told that no rental charges for first 2 months. The confirmation call from MTS suppost said the same as mentioned by the sales guy.
Now I am shocked when I got my bill last week. It says I will have to pay 110/ rs for last month as a post paid monthly rental charges and for this month i will have to pay 330.When I called customer support team y’day they told that I was fooled by the sales guy and there is no such plan. If that is the case how come the confirmation call from MTS stated the same. The sales guy number is not working now. To whom I need to catch now.
Hi Chandrasekhar,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
I want to recharge my MTS data card in the 998 plan ( 3months validity). Kindly let me know the agency in and around Ulhasnagar 421004 (Dist. Thane)
Thanks & regards
Reddy
Hi B. G. Reddy,
Please visit http://www.mtsindia.in/bro/index.htm. Click on ‘reach us’ to select your circle and then download a complete list of dealers near your location.
Regards
MTS Customer Service India.
Yesterday Night i have recharged my MTS data Card for 999 plan (1 month unlimited) via rechargeitnow.com website at 10.11 pm, the transaction was not completed and failed in the middle while redirecting to the rechargeitnow website and it showed Transaction ID “0″ in my account and have not receieved sms from my bank, i thought that the Transaction failed and then after 10 min. i recharged with the same plan again at 10.22 pm, it happened like that and the Transaction didn’t complete. next day morning i have received sms from my bank stating that the funds have been deducted, so i have called MTS customer care to cancel 1 of my request and give refund or extend my validity to 2 months, they say that it can’t be done and i have to use the Full 10 GB + 10 GB i.e, 2 plan in the same month. I thought that as i am recharging with same plan and in a span of 10 min. it will be rejected. My mblaze number is: 9133966199. They say that the problem is from my end and they don’t cancel the second request. This is a very Bad Service and injustice to its customer, if my problem is not resolved i am not going to use MTS again, even though i gave complaint for slow Browsing, no action taken and this is the new issue, their customer representatives are reckless and say, they can’t do any thing. Worst Service, Please resolve my problem, within a span of 10 min. time how can my data card will be recharged with same unlimited 1 month plan twice. Thanks
Hi Sri Venkateswara Rao,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
Hey my dear frnds i am a software engineer currently working in India top most company i found mts a very bad internet service provider so dont go for it if any one wanna know more then contact me my email id is sharma.yogesh198903@gmail.com
Hi Yogesh,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
Dear sir,
This is joji from kerala.I took a mts mblazer 625 5GB plan on december 2011.After 20 days of usage i got a call from mts customer care saying that i crossed the credit limit and i have to pay extra 300 rupies .Then i went to the mts store in trivandrum near kazhakootam, and asked about this.whenever i checked the balance , it shows around 4 gb usage..mts store representative give me a confirmation that the bill never exeeds 625 rupies unless your usage increase beyond 5gb..so i use the moderm rest of the days..when i got a first bill,it was shocking for me..it arounds 1500 and something.so i again approches the mts store representative and give the bill and give a complaint and give an application for cancellation of the mts modem..but after that every month i got bill from mts and the now the bill is around 4000..today i got an advocate notice saying that i have to pay something around 3000..what i need to do ?..please give me a reply.
Thanks
joji
Hi Joji,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
I bought a Data Card from Barkat Communications, Paharganj under a scheme, which was to provide me a Cannon Pixma Printer + Data Card and Three Months Subscription on 25th April but till today I have not received the Printer. Dealer is not coming over phone and noit picking the Mobile. Please suggest how to go ahead.
Hi Manna Lal Chopra,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
Hi Manna Lal Chopra,
We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India
MTS no : 9145002037
Complaint against MTS service
This is very hectic experiance with me from your service. Your customer care not respond in proper manner. as well as today i am calling your 9145955955 number this number disconnect my call within 1 minute.
tell me what is customer satisfaction?
as per your mail & your customer care yesterday told that i am not used my data card from six month for that reason deactivated data card.
Without any intimation any inform you deactivated my data card.
ok fine you deactivated my data card then why you received my recharge on 26 th april 2012?
I have not got service of value of my money. I paid Rs.999 for recharge.
I want refund of my money.
This is very hummble request to you. Please solve this problem.
Hi Vishal Sidankar,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
Hi Manna Lal Chopra,
We value your concern. To assist you effectively, we need your Name and Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India
up to 5gb i didnt get even 1mbps speed till from 2 months .i was checked reliance with same plan yesterday they r providing 100 times better than mts broadband .speed and service was very poor. so please dont go for MTS
Hi Balakrishna Y,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
MTS no : 8433003727
Complaint against MTS service
This is very Pethtic experiance from your service. Your customer care not respond in proper manner and i am really not happy your downloald speed and your service.
This issue to i am deciaded, i surrender your data card.
Ajay
Hi Ajay Kumar Verma,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
MTS speed is pathetic. Upto 3.1GB is what is promised. With full signal strength, it is not even giving 100kbps. I am recharging every day for Rs. 96/-, but I cannot surf the way I want. After every 2-3 pages, I get timeout error. Why are you cheating customers?
Please close the shop, refund our money and we will go to more established players in this field.
Very disappointed customer.
Hi Virendra Parte,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
i took ur data card (govt plan 2GB day+ 1GB night) in the month of Jan 2012. To say the least, ur services has been themost disappointing. Only ur marketing/ sales personnel were good, but they are also helpless and they request me to take up any matter i post, with customer care. but there is no care for the customer. your billing details are down right cheating. I am charged daily rental for a postpaid plan. anything i use beyond Rs.18.73/- is charged higher. Such conditions are not specified anywhere. Eventhough the plan is for 2GB+1GB night, i get a bill for Rs.1000/- for a usage of 2GB. Your calculations were not known and explained even by your customer care. they are dodgy to say the least.
I sincerely request you to be more transparent in your billing and not cheat people like us. i have sounded all my friends whom i recommended to take ur connection. We all will cancel our connections. A day will come when u will have Customer Care, but without Customers! I know that you will not respond, still i would like to post my point for others to see and judge your services or the lack of it!
Hi V MAHESH,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
I have internet connection of Airtel but most of time i got stuck to open website it shows connection lost, I have some important website where i need to data in each hour and i take test online & this website is very important for me i often take exam help from online, sometimes connection lost, let me know is there any option to enhance my internat connections.
How to resolve my issue, i am taking online exam help and my interent is not allow me fast speed.
I have stuck when i got loss connection in middle. Do you provide good option of internet connection..
Hello,
My data card got damage from last 4 month. I went Service center to repair, they told me that Data Card Notch will come within 15 days. Its still not come. Now my data card Got totaly dead state. From last saven days Service center do Nothin. Job Sheet no.9111 Name : Amol Service center name is : Galaxy ,ShivajiNagar , Pune
If u cant take any action on it, Kindly Return my money back. So that i can go for some other Netconnet Card.
MTS Service is Very Bad…!!
this mts broadband was sucking peoples money with no service, no speed .they are the worst no1 service and broadband provider in india. so dont go it for rather than u can choose any other .my mobile getting faster than this mts
Hi Balakrishna Y,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India
Hello MTS Sir ji…
Tumlogo ko pyar se baat karo to samaj nahi ata kya?…. i was mail my problem 3 says ago no reply. And ye badheko Instant Reply… gud yaar… Wt an Service Sir ji.
MTS Rocks on the MOON not BUT SORRY NOT On the EARTH….!!!!
Lets see Wt you will do now…..!!!